Salesforce CEO Marc Benioff stressed that AI must serve to amplify human capabilities, not replace them. In Financial Times, he emphasized the irreplaceable nature of compassion, creativity, and emotional intelligence in driving real innovation. Benioff shared how Salesforce uses AI for code generation and customer support, but also invests in skills mapping and redeployment to help employees transition in the AI era. He warned against unchecked AI autonomy, advocating for "collaborative partnership between people and machines." Companies adopting this model, he argues, will cultivate stronger team cohesion and innovation.

Category: Technology – AI & Leadership

Source:Financial Times